What is a Backorder?
A backorder lets customers purchase products that are currently out of stock but will be restocked later.
This ensures merchants can continue selling even when stock temporarily runs out.
Use Cases for Backorders
- High-Demand Products: Keeping sales open for fast-selling items that go out of stock frequently.
- Restocking Delays: Allowing customers to order while waiting for the next shipment.
- Supplier-Based Businesses: For stores that rely on external vendors or manufacturers for inventory replenishment.
When to Choose Backorder?
- The product was in stock but is temporarily unavailable.
- You have a confirmed restock timeline from suppliers.
- You want to minimize lost sales due to stockouts.
Inventory Settings for Backorder
Backorder works only when 'Track quantity' is enabled. Dibs automatically manages the ‘Continue selling when out of stock’ setting in real time based on inventory levels.
Dibs automatically enables “Continue selling when out of stock” in two scenarios:
- When you create a backorder plan for a product that is already out of stock.
- When a product linked to an active backorder plan goes out of stock after initially having positive inventory.
Dibs automatically disables “Continue selling when out of stock”
- When a product is restocked and its inventory becomes positive.
For further support, we offer free setup assistance via chat or Zoom.